WE ARE VITAL

What We’re About.

When it comes to keeping businesses connected, having the right tools in place, backed by a reliable team is, well… vital.

At Vital, we deliver innovative telecommunications solutions that keep Kiwi businesses connected and their people safe. Every day, our networks connect frontline workers, support health and safety initiatives, and add resiliency – even in remote parts of Aotearoa.

We’ve set out to prove that a small telco can offer modern infrastructure and highly supported services, while being flexible and agile. We roll up our sleeves and get stuck in, working alongside our customers (and our customers’ customers) to design, build, and manage networks that connect and support businesses 24/7.

It’s a big responsibility and one we take seriously.

Our People

Vitality

We act with vitality every single second.
Our name is no accident. Vital describes the telecommunications technology that connects our customers, and the way we want to live each day at work. Working, acting, and interacting with vitality is important to our team. Having the energy, optimism and momentum to innovate, fix, deliver and tackle problems is what makes us Vital.

Insight

We use insight to optimise today and innovate tomorrow.
Our history, experience, and relationships help us to understand our customers, the challenges they face, and their day-to-day work. Insight allows us to deliver vital services that keep Kiwis in touch in new, resilient, and flexible ways.

Togetherness

We have each other’s back every day.
We strive to take team work to the next level. Just like our networks, our teams are connected throughout Aotearoa. Togetherness isn’t just the way we communicate and collaborate. It’s about our culture and having each other’s backs, so that when we face challenges or go out on a limb with a new idea, we know we have the real support of everyone around us.

Ambition

We show up with our ambition.
Keeping things moving, keeping the lines open and minimising downtime is just the beginning. We encourage our teams to explore new territory and follow their noses when they smell a new opportunity. We want our people to be proud of the work they do at Vital and see working here as a pathway towards a world class career.

Love

We believe in loving the work you do.
In a business like ours, a word like love is rarely used. But to do anything truly great we have to love what we do. When you love your job and the company you work for – magic can happen. At Vital, loving your job means having a great team and culture, caring about your work, and being proud of the business you work for.

Our History.

We haven’t always been Vital – but we do have almost 30 years’ experience managing fibre and radio networks in Aotearoa as CityLink and TeamTalk.

We changed our name in 2019 to unite all our networks under one brand – Vital.

A few years, some significant infrastructure upgrades, and one pandemic later, we’re entering a new chapter. We’re focused on managing top-notch networks, building strong relationships, and supporting businesses throughout NZ.

We may not be the biggest telco around – but we wouldn’t have it any other way.

Meet Our

Leadership Team.

Jason has been leading the team at Vital since April 2022. Before joining Vital as CFO in 2016, Jason held a number of senior finance and business operations positions in the telco sector.

Jason Bull,
CEO

Joining Vital as CFO in late 2022, Paul has more than 20 years’ experience in finance roles. He also has extensive experience in the telecommunications sector as Head of Finance Systems and Technology at Chorus NZ Ltd.

Paul Kerr,
CFO

Todd Dickason,
Head of Technology & Operations

Spanning two decades in HR and Safety, Mark’s career has woven through Fletcher Challenge Energy, the UK banking, and oil sectors, before settling back in New Zealand. Since 2016, Mark has been guiding Vital’s People and Safety function, and its culture, on a transformational journey.

Mark Finnigan,
Head of People & Safety

With an extensive background in managing teams tasked with deploying large-scale, high-profile networks, Marc’s strategic guidance and hands on experience overseeing critical networks have been a significant asset to both Vital and our collaborative partners.

Marc Farrelly,
Head of Field Force

With over 20 years of experience in sales, Geoff excels in building successful sales teams and managing complex customer engagement strategies. Before joining Vital, he served as the Government Group Sales Lead at Spark.

Geoff Burt,
Head of Sales & Customer Success

Meet The

Vital Board.

John has over 30 years’ experience in Australasian equity markets, predominantly as an equity analyst. He is also Chairman of NZX-listed Solution Dynamics.

John McMahon,
Board Chair

James is a professional company director and trustee acting for a number of companies and investment trusts including Salus Aviation and Damar Industries.

James Sclater,
Independent Director

Susan is the Chief Executive of Local Government NZ. She has over 25 years’ experience across the public and private sector as a lawyer and a mediator.

Susan Freeman-Greene, Independent Director

The 24/7 Vital

Network Operations Centre.

The team in our Network Operations Centre monitor our networks 24/7 to identify network issues in real-time.

Wild weather, power outages, and accidents can all have an impact on telecommunications equipment. Whether it’s a quick repair or a big project, the NOC works with teams across Vital to prevent outages, provide updates and deliver fixes for our customers.

Vital Network

Field Engineers.

Based throughout NZ, our Network Field Engineers travel all over the country to support our customers.

A typical day could see our field team heading up to a radio high site, working on equipment, traveling to visit customers, programming radios, and catching some spectacular views along the way. The team recently played a huge role in our FleetLink upgrade project and are a wealth of knowledge when it comes to all things radio.

Our In-House

Fibre Team.

If you see a Vital branded van in Wellington, it could be one of our friendly in-house technicians travelling to a fibre job.

Our Outside Plant team (OSP) are experts when it comes to the Vital Fibre Network. They document the intricacies of each fibre installation, talk customers through the install process, and monitor the signal quality, continuity, and condition of fibre optic cable installations. By having our own team working on our fibre network, we can offer quicker turnarounds and have full oversight over the install process.

Want To

Learn More?

Visit our news page or head on over to LinkedIn to see more stories about our people and the work we do.

View the blog